Freshdesk

API configuration: freshdesk

Features

Features	Status
Auth (API Key)	✅
Sync data	✅
Perform workflows	✅
Proxy requests	✅
Receive webhooks	🚫 (time to contribute: <48h)

We can implement missing features in <48h, just ask for it in the community.

Getting started

• Where can I find my API key?
• Freshservice API Docs

Need help getting started? Get help in the community.

Connection configuration in Nango

Freshdesk requires a user specific subdomain for the API requests.

You should request this from the user and pass it to Nango in the nango.auth() call:

nango.auth('freshdesk', '<CONNECTION-ID>', {
    params: {
        subdomain: '<freshdesk-subdomain>'
    },
    credentials: {
            username: '<API-KEY>',
            password: 'x' // freshdesk asks you to leave "x" here
    }});

For more details, see the docs here.

API gotchas

• For Basic Auth, Freshdesk uses API key as a username and dummy characters as a password.
• API calls are directed to your subdomain of Freshdesk.

Add Getting Started links and Gotchas by editing this page