API configuration: freshdesk

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Features

FeaturesStatus
Auth (API Key)✅
Sync data✅
Perform workflows✅
Proxy requests✅
Receive webhooks🚫 (time to contribute: <48h)
We can implement missing features in <48h, just ask for it in the community.

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Getting started

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Connection configuration in Nango

Freshdesk requires a user specific subdomain for the API requests.

You should request this from the user and pass it to Nango in the nango.auth() call:

nango.auth('freshdesk', '<CONNECTION-ID>', {
    params: {
        subdomain: '<freshdesk-subdomain>'
    },
    credentials: {
            username: '<API-KEY>',
            password: 'x' // freshdesk asks you to leave "x" here
    }});

For more details, see the docs here.

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API gotchas

  • For Basic Auth, Freshdesk uses API key as a username and dummy characters as a password.
  • API calls are directed to your subdomain of Freshdesk.
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